A1 We are based in Lunjiao Town, Shunde Dist., Foshan, Guangdong, China .Start from 2016,sell to Domestic Market(50.00%),Southern Europe(16.00%),Oceania(12.00%),South America(11.00%),Middle East(9.00%),Eastern Asia(2.00%).

Q2 Payment terms,There are 2 ways to pay money
1)T/T, means international bank transfer. 50% deposit, we produce the machine for you. 50% before shipping.It is convenient and fast.
2)Alibaba Secure payment. Reliable and safe, Alibaba will charge a little handling fee.
3)Other kinds of payment we can consider if acceptable for us.

Q3:How to choose a suitable machine?
A3: You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.

Q4:Do you have a setup and equipment commissioning service?
A4:Yes,we have. The machine was installed and debugged before delivery. You can use the machine directly after receiving it. Of course, we also could let our technologists go to your country to install and debug the machine.

Q5:What is the warranty period for the equipment?
A5:one year warranty and 24 hours online professional technical support.we send user manuals and CD to you before you get the machine

Q6:How to choose a good machine?
1)Machine quality.If you plan to choose a so cheap machine,maybe the quality is bad.And you have to order another machine after you use it for a period.This situation will have a bad effect on your producing.So the quality of the machine is most important factors to choose a machine.
2)Future more,after sales service is very important, too.Good after sales service represent the image of a company .After you use the machine and find some problem of machine, a good after-sales can solve it effectively and protect the rights of consumers .
3)Technical support.Because of time difference,there is a big problem to communicate with the seller.When you need help, maybe it is the sleeping time for the sellers. So the effectively contact information and serve is also useful to you. Other sellers maybe can not do this, but our company can provide 24th service a day,we could go to your place to help you
solve some problems if necessary.
4)Great Company. In order to ensure their image, a company with good reputation usually can produce good quality machine .As ourcompany, we specialized in CNC machine is more than 10 years, the professional engineer teams,the advanced equipment and the good service have earned us good reputation in world market.

Q7:If you want to know whether the machine can work on your material, please tell me:
1)What materials do you want to engrave or cut? For different types cnc woodworking machine apply to different material.
2)What s the max size of the material?(Length *width* thickness) For it decided the working size of machine.(for example:
MD600*900mm) Once you tell me about this, then I am able to recommend you the most suitable machine and best price for you. Or we can customize one for you.

Q8:Is it easy to operate it by first time i use this kind of the machine
1) English guide video and instruction book are sent to you free together with the machine.
2)Free training course in ourfactory. Engineers are available to serve overseas but all the expense needs being paid by your side.
3)24 hours technical support by calling, video and email.