Shipping policy

Shipping Policy — URBANCREW CO.

We ship to over 210 countries and territories worldwide. All orders are processed within 1 business days 

Estimated Delivery Timeframes

• United States: 5–10 business days
• European Union & UK: 5-10 business days
• Australia & New Zealand: 5-10 business days
• Rest of World: 5-10 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.

Shipping Rates Shipping rates are calculated at checkout based on your location and order weight. Free shipping thresholds may apply — check the banner on our store for current promotions.

Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery at georgemartkenya@gmail.com with photos of the damage and your order number. We will arrange a replacement or refund at no additional cost. Damaged items must not be returned without prior authorisation.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Use this to monitor your delivery status.

For further assistance, contact us at georgemartinekenya@gmail.com