Question 1: Are you a factory or a trading company?

Answer 1: We are a Chinese manufacturer integrating research, development, production and sales. We are engaged in the design, manufacturing and sales of products such as commercial aroma diffusers, household aroma diffusers, car aroma diffusers, cleaning tools, hotel supplies, etc., and we have more than 10 years of experience.

Question 2: What certifications do your products have?

Answer 2: Our factory has the ISO9001 certification and (the "G" here may be incorrect. It is speculated that you may want to express a certain certification, such as SGS) certification. Our products have CE, FCC, EMC and RoHS certifications.

Question 3: Do you accept orders through the OEM/ODM business model?

Answer 3: Yes, we accept OEM orders with customized logos and packaging; and we also have the ability to accept ODM orders through our own R&D team.

Question 4: What is your minimum order quantity?

Answer 4: Usually, it is the quantity for a 20-foot general-purpose container (1*20GP), but small quantity orders are also acceptable. So, please don't worry about the minimum order quantity.

Question 5: Do you accept sample orders?

Answer 5: Yes, samples are available, and they can usually be shipped within 3 to 7 days after the payment is received.

Question 6: What are your delivery time and payment terms?

Answer 6: Usually, our delivery time is 10 to 20 days, which depends on the quantity and specific requirements of your order.

Question 7: What about the shipping method?

Answer 7: We provide door-to-door international express delivery service, air freight and sea freight.

Question 8: What is the warranty policy for this product of yours?

Answer 8: We provide a one-year warranty, and we have our own service team that can provide effective solutions.