Q/A
1.What’s your delivery time?
Our standard delivery time is 3–10 working days after receiving your deposit or full payment.
2.What are your payment methods?
We accept T/T (Wire Transfer) and Western Union.
3.How do I place an order?
Once you confirm the order details, we will issue a Proforma Invoice. Production will begin after payment, and shipping documents will be sent to you about one week after departure.
4.What if I encounter a technical problem?
Please provide a detailed description, photos, or videos. Our technician will analyze the issue and offer a suitable solution.
5.What if a spare part needs replacement?
We provide all spare parts for our printers. If any part is damaged, you can return it, and we’ll repair or replace it. To ensure smooth operation, we recommend keeping a spare parts package on hand for quick replacement.
6.Can we send our technician to your factory for training?
Absolutely. You are warmly welcome to visit our factory for free training.
7.Can we become your exclusive distributor?
We value long-term partnerships. After your first order and once you demonstrate the ability to provide after-sales service, we can discuss exclusive distribution opportunities.
8. I already have a computer. Why can’t I just use mine?
Many customer computers are not compatible with DTF printers—especially Mac / iOS systems, which cannot install our printer drivers.
9. My computer is Windows. Why might it still not work?
Some customers have installed too many old printer drivers, causing software conflicts that prevent our DTF drivers from
installing properly.
10.Can I use my personal laptop for printing?
Technically yes, but not recommended. Personal devices contain a lot of private files. If we need remote support, customers often worry about exposing their privacy.
11. Does a dedicated laptop improve printing performance?
Yes. DTF printing requires transferring large image files. A dedicated laptop runs fewer programs, stays clean, and ensures
smooth, stable printing without lag.
12. Do I need to buy this laptop separately?
No. The laptop is a free gift included with your DTF printer bundle—not sold separately.
13. What is installed on the special laptop?
All drivers, RIP software, color profiles, presets, and tutorials are fully pre-installed. You can start printing immediately
without setup.